Terms and Conditions

These terms & conditions set out the basis on which you can visit and use our website. Please read them carefully as they contain important information.

These terms and conditions do not affect your legal rights.

Picnics4Fun.com & Picnics4Fun.co.uk : ("Picnics4Fun", "The company", "The Group" we" or "us"). Registered office: Registered of WN2 1QW. Registered in (England and Wales) company No 6183248. Vat No: GB910179545 are owned and operated by K&G Trading (Importers) Ltd.

If you have any questions regarding these terms & conditions or have any comments or complaints on or about our website.
Please call Customer care on : 0844 8849867(local rate)
Customers with free call packages : 01257 473337
Calls outside the UK : +44 (0)1257 473337
Email at : customer.care@picnics4fun.com
Fax : +44 (0)1942 208220

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Ownership of Rights

Picnics4Fun.com & Picnics4Fun.co.uk : ("Picnics4Fun", "The company", "The Group" we" or "us"). Registered office: Registered of WN2 1QW. Registered in (England and Wales) company No 6183248. Vat Reg No: GB910179545 Are owned and operated byK&G Trading (Importers) Ltd.

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Accurateness of Content

Picnics4Fun a has taken every care in the preparation of the content of this website. in particular to ensure that all prices and information quoted is correct at time of publishing and all items have been described correctly. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT. Packaging may vary from time to time. The weights, dimensions given are for approximate use only. Picnics4Fun disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Picnics4Fun shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

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Damage to Your PC

Picnics4Fun makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Picnics4Fun shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

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Password / Account Security

Discretion is advised, You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Picnics4Fun shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

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Availability

Picnics4Fun don't take Back Orders. If a product you wish to purchase is not in stock, our systems won't process orders for none stock Items. However if you cant find a suitable alternative and still wish to place an order for a none stock Item please contact Picnics4Fun - please call Customer care on : 0844-8849867 (local rate) or email us at customer.care@picnics4fun.com and one of our advisor's will discus expect delivery dates.

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Ordering Errors

You are able to correct errors on your order up to the point at which you click on ‘place order’ on the final page of our ordering process.

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Delivery Information

Our standard, promotional, free Delivery rate does not include delivery to Northern Ireland, Channel Islands and the Highlands and Islands of Scotland. Please read the delivery section in help n F.A.Q's.

**Important Note Please Read**

Promotional and Free Shipping Rates

Most deliveries need to be signed for. Deliveries only take place on Monday to Friday excluding Bank Holidays. If you require a Saturday delivery this can be arranged prior to placing your order. There will be an extra charge for Saturday delivery (Unfortunately this is an extra charge passed onto us by our courier) We do not charge postage for any exchange items being sent out to you.

The delivery company will attempt to deliver your parcel twice if the first attempt is unsuccessful, a second attempt will be made usually on the next working day. If After two attempts we are still unable to deliver, your parcel will be returned to our Courier depot and held there for a period of Five days. During this 5 day period you can arrange to collect your parcel in person. If you prefer you can arrange with the courier to have your parcel redelivered. Unfortunately the courier company may requestyou the Customer pay a small charge for this service. If Picnics4Fun have been unable to deliver your parcel to the address provided and, You the Customer have failed to collect or arrange redelivery within the 5 day holding period your parcel will be returned to Picnics4Fun's depot. A full refund of the purchase price will be offered. less our original costs involved to ship the parcel . If a request is made to have the parcel re-delivered this will incur additional shipping costs unfortunately theses costs will be passed on to the customer. Additional shipping costs will apply to all re-deliveries Promotional and Free shipping Items Included. We do not charge postage for any exchange items being sent out to you.

*Returns Promotional and Free Shipping Rates*

The actual shipping cost you must pay to return an item to us may not match our flat promotional shipping rates. The Original Shipping is Non-Refundable even if you received Free delivery promotion, you will be charged the actual shipping charges that we incurred to ship the product to you. We do not charge postage for any exchange items being sent out to you.


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Acceptance of Your Order

If you have supplied us with your email address, we will notify you by email as soon as possible to confirm acceptance of your order.

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Cancellation Rights

Under the distance selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods (with the exception of custom and made to order goods including perishables). Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered. For details of how to exercise this right please see our Returns and Refunds section.

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Restrictions on Purchase

Where the order concerns:

1. Knives (including sheath knives, all kitchen/cutlery knives) or bladed articles, by placing an order you confirm that you are over the age of 18
2. Alcohol, by placing an order you confirm that you or the recipient of an alcohol gift is over the age of 18.

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Guarantee – Products & Accessories

All of our products come with manufacturers guarantees usually 12 months, Picnics4Fun's own branded products are guaranteed for a period of 24 months.
Please retain your parcel summary document which is proof of purchase and will validate the date from which your guarantee will start. It is essential to keep your parcel summary document to preserve the guarantee. Please also retain the original packaging in case you need to return the product.
In the unlikely event of a fault, please call ourplease call Customer care on : 0844-8849867(local rate). (Goods Returned Without Prior Notification Will Not Be Accepted Please Read Returns Policy). If it is within 30 days of purchase we will offer a refund or exchange for a new product. After 30 days and for the remainder of your guarantee period, we will arrange for the product to be repaired. Should a repair not be possible, we will exchange the product for a new one or the nearest equivalent. In the unlikely event of being unable to exchange we will offer a full refund.
This guarantee is only valid within the United Kingdom, Republic of Ireland and/or Channel Islands. This guarantee excludes faults caused by accident, neglect, misuse, not following the instructions and normal wear and tear.
This does not affect your statutory rights.

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Links to Other Websites

We have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents.Picnics4Fun.com & Picnics4Fun.co.uk : ("Picnics4Fun", "The company" The Group" we" or "us"). Registered office: Registered ofWN2 1QW. Registered in (England and Wales) company No 6183248.
Vat No: GB910179545 owned and operated byK&G Trading (Importers) Ltd.

Cannot accept any liability in respect of the use of these websites.

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Exclusions of Liability

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Picnics4Fun.com & Picnics4Fun.co.uk : ("Picnics4Fun", "The company, we" or "us"). Registered office: Registered ofWN2 1QW. Registered in (England and Wales) company No 6183248. Vat No: GB910179545 owned and operated by K&G Trading (Importers) Ltd, or any of its employees or agents. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

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Other Legal Notices

There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.

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Changes to Legal Notices

We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.

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Use of this Website from Outside the UK

Unless otherwise specified, the materials on this website are displayed solely for the purposes of promoting Picnics4Fun.com & Picnics4Fun.co.uk : ("Picnics4Fun", "The company, we" or "us"). Registered office: Registered ofWN2 1QW. Registered in (England and Wales) company No 6183248. Vat No: GB910179545 are owned and operated by K&G Trading (Importers) Ltd. Products and services available in the website make no representation that any products or services referred to in the materials on this website are appropriate for use in or available for delivery to other locations outside of the UK. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

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Law, Jurisdiction and Language

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

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Cancellations & Returns

As soon as you realise that you need to cancel or return your orderplease call Customer care on : 0844-8849867(local rate) and one of our advisor's will help you. You can be confident that you can return or exchange the item within 30 days of receipt. All returned items to Picnics4Fun must be in new unused condition and packaged in the original manufacturer's box. All of the products parts, accessories, registration cards, etc must be returned for full credit. **Important note** The Original Shipping is Non-Refundable even if you received Free shipping promotion, you will be charged the actual shipping charges that we incurred to ship the product to you. We do not charge postage for any exchange items being sent out to you.


How to Return a Product

In the unlikely event you are required to return a product to Picnics4Fun follow these instructions:

1. Contact us to receive a RMA (Return Merchandise Authorisation) number. A return shipping address will be given to you at this time. An RMA is required to process a return. Returns without authorisation are subject to refusal!
2. Carefully repackage the product in the manufacturer's original packaging, making sure to include all parts and paperwork. You may be required to place the manufacturer's box in a sturdier, shipping quality box. You will be charged a replacement fee for missing items or no credit will be given if manufacturer cannot supply replacement parts.
3. Return the product via Business Post, Parcel Force, Royal Mail or another insured shipping provider. It is recommended that you insure the package as Picnics4Fun is not responsible for loss or damage to merchandise that is being returned. Please insure the package for your purchase price. In the rare case that we receive a return and it has been damaged during shipment from you to us; we will notify you immediately so that you can file a claim with the shipping company. We do not charge postage for any exchange items being sent out to you.
   
4. **Important Note** The Original Shipping is Non-Refundable even if you received a Free shipping promotion, you will be charged the actual shipping charges that we incurred to ship the product to you. We do not charge postage for any exchange items being sent out to you.
   
5. Place a shipping label on the box and return the product to the address given to you when you received your RMA number. Please remember to include your RMA number on the shipping label. Do not write directly on the manufacturer's box- please use a shipping label so that the box may be reused. A box replacement charge may apply if the box is written upon.
6. The Return Materials Authorisation (RMA) will expire 10 business days from the date that it was issued.
7. After we inspect your return, we will credit the purchase price back to the original credit card used for the purchase, minus the original shipping cost and box or replacement part fees that may apply. Please allow up to 2 weeks for the credit to appear on your statement. We will send you an email confirmation to notify you when we have applied the credit to your card.

Refunds may not be given if obvious signs of use such as missing paperwork, parts, missing packaging materials, smudges or other marks indicating use, etc.

Please note that custom items, built-to-order, and personalised items cannot be returned due to their uniqueness to your specific needs. The items listed with Special Order Instructions are not returnable under any circumstances. Please make sure you have read and understand the Special Order Instructions prior to placing your order, if you need further assistance please call Customer care on : 0844-8849867 (local rate) If you have any questions about returning a product, please contact us.

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Payment

All methods of payment, including credit cards are processed when you place your order.

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Delivery Company

All orders are delivered by our home delivery courier service.

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Delivery Times

• Orders are shipped on a daily basis once payment is received.
  
• Our normal dispatch days are Monday - Friday excluding bank holidays.
  
• All goods must be signed for.
  
• Estimated delivery time with in the UK is 1-3 working days from date of shipment via our courier.

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Delivery Arrangements

When your order is ready to be dispatched Picnics4Fun will email you. Your delivery will not happen until you’ve been notified." Please Note" Picnics4Fun {a K&G Trading (Importers) Ltd Company} courier service will attempt delivery of your goods twice. If delivery has been unsuccessful after the 1st attempt our home delivery courier service will attempt delivery a 2nd time, if at this point delivery is still unsuccessful your goods will be taken to the courier's depot where they will be held for a period of 5 days re-delivery can be arranged by the customer if collection is not an option. Unfortunately the courier company may request yOU - the Customer pay a small charge for this service. If delivery has been unsuccessful and no attempt has been made to collect, i.e. If Picnics4Fun have been unable to deliver your parcel to the address provided and YOU- the Customer have failed to arrange redelivery or collect within the 5 day holding period your parcel will be returned to : Picnics4Fun and a full refund (minus shipping costs) will be offered. If a request is made to have the parcel redelivered this will incur additional shipping costs. We do not charge postage for any exchange items being sent out to you.

In all cases we urge customers to take these arrangements into consideration when ordering, as these arrangements are for our Customers benefits as well as Picnics4Fun's. Please be available to receive your parcels. In all cases a signature on receipt will be required. We do not charge postage for any exchange items being sent out to you.


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On Delivery

Part Delivery / Damaged Goods
All your goods should arrive in perfect condition, however on delivery please inspect the packaging for damage, if you do receive any goods that appear to be faulty or damaged, the company must be advised within 24 hours of receipt. If any items are not to be used straight away, we advise customers to check that these have been received in perfect condition and working order. The company will do everything possible to ensure your delivery arrives on time and intact, we will not accept responsibility for any additional expenses incurred due to late or incomplete deliveries

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Delays

Occasionally, delivery of your order may be delayed or postponed. We will, or course, make every effort to keep you informed.

(In all cases you will be dealt with in accordance with your legal rights).

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After Delivery

Your goods are manufactured to the highest standards. Look after them according to the care instructions and they'll give you good service. should you have any issues, please call Customer care on : 0844-8849867(local rate)
or email customer.care@picnics4fun.com

(In all cases you will be dealt with in accordance with your legal rights).

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Custom Items, Made to Order & Perishable Goods Including Fresh Hampers

Cancellations, amendments & returns
As your goods are made specifically for you, once payment is taken, no changes to the order or any cancellation may be made, except in accordance with your legal rights.

Additionally we will only accept returns in accordance with your legal rights; for example:
if there is a fault with your goods
if the goods have not been manufactured as specified

If you are returning goods due to a fault, or you believe it has not been made to the specification given by you, we will re-make your goods to the correct specifications. The new goods will arrive 10-12 weeks from the date of return- we will contact you by email to update you on the progress of your order.

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